Refund Policy
At HillStream, we thrive to ensure that our customers love our products and services. Our Refund Policy is designed to provide a clear understanding of the process in case you are unsatisfied with your order from our pizzeria.
Cancellation Before Delivery
If you would like to cancel your order before it has been delivered, please contact us immediately at +39 06 1234 5678. Cancellations will be accepted provided the order has not yet been dispatched for delivery. If payment has already been made, you will receive a full refund in the original mode of payment within 7-14 business days.
Incorrect or Damaged Orders
In the rare case that your order arrives damaged, incorrect, or incomplete, please contact us within 24 hours of the received order. We will offer you the option of a full refund or a replacement order at no additional cost. To process a refund or exchange, we may require photo evidence of the issue.
Returns and Exchanges
Due to the perishable nature of our products, HillStream does not accept returns. However, if your order is unsatisfactory for any legitimate quality issue, we are committed to working with you to ensure a fair resolution. Please contact us within 24 hours of your order delivery to discuss possible remedies such as a partial refund or discount on your next purchase.
Non-Refundable Items
Certain sale items and gift cards are non-refundable. Additionally, any food or beverage, such as sodas or lemonade, that have been consumed or partially consumed, cannot be refunded.
Refund Procedure
To initiate a refund, please contact us at +39 06 1234 5678 with your order details and reason for the refund request. We will then provide you with instructions on how to proceed. Refunds will be processed using the original payment method unless otherwise agreed upon. Please note that credit card refunds may take up to one billing cycle to appear on your statement.
Late or Missing Refunds
If you haven’t received a refund yet, first check your bank account again. Then contact your credit card company, it may take some time before your refund is officially posted. If you’ve done all of this and you still have not received your refund, please contact us at +39 06 1234 5678.
Contact Us
If you have any questions or concerns about our Refund Policy, please reach out to us at +39 06 1234 5678. We are committed to ensuring your satisfaction with every order at HillStream.
Policy Changes
HillStream reserves the right to change this refund policy at any time, so please review it frequently. Changes and clarifications will take effect immediately upon their posting on hillstream.site. Your continued patronage of our pizzeria constitutes your acceptance of these changes.
This policy was last updated on January 1, 2023.